Please read my T&C’s carefully before purchasing, by purchasing with The Embroidered Napkin Company you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
The Embroidered Napkin Company own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Extra Special Touch website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends, and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Extra Special Touch you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
We occasionally take photographs of your orders for our records, and we may use these on our website, Facebook and other promotional material and social media, unless you request otherwise.
Colours shown in the images displayed on this website and electronic email proofs may vary slightly from the colours of the final printed product. This is because colours on displayed on screen and in print are slightly different. However, we try to show all products and colours as accurately as possible.
Please make sure your personalisation falls within the limits stated within the product description. If your personalisation is larger than the included number of characters or words, you will be sent a PayPal invoice for the extra charge. Orders will not be dispatched until extra payment is made, or personalisation has been reduced to standard number.
When ordering large quantities of items (e.g. napkins) we will usually email a proof of your design and / or send a sample item in the post.
This proof will need to be approved in writing (usually via email) before we start your order.
Proofs will only be processed once the deposit payment has cleared.
Once the proof has been confirmed as correct, any amendments will incur a charge.
When you place an order for large orders, (E.g. napkins) we require a £30 design fee. We will then create your proofs for approval. Once they have been approved, we need 50% of the total amount to reserve your order in our workroom diary.
The balance of the payment is required before the shipment of your order. Delay in payment at any stage will result in a delay of your order.
If large orders are placed within six weeks of dispatch, the full amount must be paid to place your order.
When ordering large quantities of place setting napkins, when your order is confirmed we will advise you of a production date for each part of your order advising you when we need the additional information (guest names). These dates must be strictly adhered to as we must respect the dates scheduled for our other customers. Failure to meet these deadlines may result in your order being pushed back several weeks or if it is too close to your wedding the order will be cancelled and we will retain the full balance paid minus the postage for the items not shipped. If we need to cancel an order due to the relevant information not being received and we are unable to fill the space in our diary, then we will retain the full balance minus the postage for items not shipped. If work has commenced, then we have the right to collect the final payment to cover the costs already incurred.
If the customer requires amendments after confirming that the proof is correct and making of personalised items has already started, then this will incur a charge to incorporate materials and labour invested.
If delivery has already taken place and an amendment is needed to the order, Extra Special Touch must receive the original, incorrect order before the amendments are made. Postage will be reimbursed if the error is that of Extra Special Touch.
Extra Special Touch main payment method is Stripe, via Credit or Debit Card.
Any contract for purchases made through the website will be with The Embroidered Napkin Company. The Embroidered Napkin Company must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received The Embroidered Napkin Company will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number, and the total price. The Embroidered Napkin Company acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
The Embroidered Napkin Company’s method of posting depending on the contents of your order.
Small orders are dispatched within 2 – 3 weeks, for larger orders you will be informed of your dispatch date personally.
Should your order not arrive after dispatch, please contact The Embroidered Napkin Company, a full refund or a replacement will be offered once 15 days has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Extra Special Touch.
Returning Custom Items:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Extra Special Touch; in this case, please refer to the returns section of this document.
Our VAT number is 297182660
Last edited: December 2016