Orders are currently being dispatched approximately 14-21 working days.
how long will it take to get my order?
All items are made to order, and our standard processing time is 10-14 working days.
This may be quicker or slower, depending of the time of year. Eg. Summer wedding season and the lead up to Christmas. If you need your items for a certain date, or event, please contact us to confirm we can accommodate your items before you order.
If there is a change to our processing times, will will add a notice to this page.
What shipping services do you use?
For standard UK orders we use Royal Mail tracked services and DHL Express.
We can upgrade to DHL Express, please upgrade on Checkout page.
For outside the UK, we use DHL Express.
How much is your shipping?
Your shipping price is dependent on your order value / size and will show at the checkout.
UK shipping from £4.95
Rest of the world from £25
do you ship worldwide?
Yes, we ship worldwide.
Do I have to pay customs charges if I am outside the UK?
We are happy to ship our napkins, ribbons and gifts all over the world, however all orders that are delivered outside the UK may be subject to customs / tax duties. You will have to pay your own countries VAT / Customs fees via our courier before your order is delivered. You can contact your local customs office for more information. We automatically remove 20% UK VAT from your order when delivery address is outside the UK. So you are not paying VAT twice.
There are new VAT requirements for UK to EU orders, which we need to make you aware of. We have no control over these charges and cannot predict what they will be. You can contact your local customs office for more information or you may find the information you need from this Taxation & Customs Factsheet, and the Taxation & Customs Union website. We automatically remove 20% UK VAT from your order when delivery address is outside the UK. So you are not paying VAT twice.